Return Policy

***Return for a refund - you must email me within 7 days of receiving jewelry. ***
***Any returned jewelry must be received by me within 14 days with an authorization code. ***
Please check the items when your order is received. If there are any discrepancies or if you are not happy with your order, you need to email me ( WITHIN SEVEN DAYS after receiving the order if you want to return an item(s). You will need to include a photo of the defective jewelry describing what is wrong so I can take corrective action. At that time I will email you an authorization code if it is authorized for a return. Be sure to package it properly, so it arrives safely.  You are also responsible to pay the shipping costs when returning an item(s).
IMPORTANT NOTE: All returned products MUST BE in their original condition. I will issue a credit to you after I receive the returned products only if they are in their original condition.

Return Shipping Address:
Creative Jewelry by Marcia
3836 33rd Street South
La Crosse, WI 54601

Timeline of Refund
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will then notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please Contact Me-Click Here

Marcia Newquist
Creative Jewelry by Marcia

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